Your Go-To Resource

Do you have questions? We’ve Got Answers!

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our products, wholesale services, and policies. Whether you’re looking for details on e-liquids, vape devices, the ordering process, or shipping, we’ve got you covered. Dive in, and if you don’t find what you need, feel free to reach out – we’re always happy to help.

Frequently Asked Questions

Below are some of the frequently asked questions we hear from vape shop owners and partners. We hope these answers address your needs. If not, remember: you can contact us anytime for more information.

Our wholesale services are open to business customers such as vape shop owners, smoke shops, and other licensed retailers. You must be at least 21 years old (the legal smoking age) and compliant with any local licensing requirements to purchase from us. In short, if you run a business or plan to start one that sells vape products, you’re welcome to become a partner.

We do not enforce a strict minimum order quantity. However, we recommend purchasing in reasonable bulk to take full advantage of our wholesale pricing. Some high-value products might have a minimum order for wholesale rates, but generally, you can order as much or as little as your business needs. Every order, big or small, is important to us.

Yes! We offer tiered pricing and bulk discounts for larger orders. For example, if you purchase a high volume of a particular e-liquid or device, you’ll get a better price per unit. We also run promotions for our partners, so stay tuned for wholesale deals on popular items. Feel free to request a quote for large orders – we’re happy to provide custom pricing.

We ship orders throughout Dallas, across Texas, and even nationwide in the USA. Our team processes orders quickly – typically within 1-2 business days. Moreover, local Dallas partners often enjoy expedited shipping or delivery. We use reliable carriers, so your shipment is tracked and arrives safely. If you’re in the Dallas-Fort Worth area, contact us about possible local delivery options.

We accept major credit cards, debit cards, and PayPal for online orders. Additionally, for established partners, we can discuss alternative payment arrangements (such as bank transfers or net terms) based on volume and history. Our site securely processes payments, and we never store full payment details for your safety.

Becoming a partner is easy. You can visit our Become a Partner page and fill out the short registration form with your business details. Then, our team will review and approve your wholesale account, usually within one business day. Once approved, you’ll gain access to our full product catalog and wholesale prices. Moreover, you can always reach out to us for help during the sign-up process – we’re here to assist.

Absolutely. We only source products from official manufacturers and authorized distributors. All vape devices and e-liquids we sell are 100% genuine and brand-new. In addition, we have quality control checks in place to ensure products are stored properly and shipped safely. Your customers get authentic, high-quality items every time, which protects your shop’s reputation.

Our goal is your complete satisfaction. If there’s any problem – for instance, an item arrives damaged or you receive the wrong product – simply notify us as soon as possible. We’ll make it right. We may issue a replacement, exchange, or refund as appropriate. Furthermore, we design our return policy to be fair and hassle-free, typically allowing returns on unused items within 30 days.

Do you have different questions?

Have Questions? We're Here to Help!

If your question is not addressed above, please feel free to contact us. Contact our team via the contact form or at info@dallasvapewholesale.com , and we’ll be happy to assist. From product inquiries to partnership details, we’re ready to provide the information you need.

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